On 11 October 2021, the Real Property Amendment (Certificates of Title) Act 2021 commenced, which abolished the Certificates of Title (CTs) and the control of the right to deal (CoRD) framework. All existing CTs have been cancelled and CTs will no longer be issued. Existing CTs will not need to be produced, and CoRD holder consent will not be required, for a dealing or plan to be registered. All existing Guidelines subject to this change are currently being reviewed and will be updated to reflect these changes. For further information regarding the abolition of CTs, please see https://www.registrargeneral.nsw.gov.au/property-and-conveyancing/eConveyancing/abolition-of-certificates-of-title

Correspondence and delivery

Australian Document Exchange (DX)

This is a centralised private document delivery service originally set up for the legal profession and those associated with it. It covers the major cities and towns. Membership is indicated on letterheads by reference to the relevant Australian Document Exchange number and district, e.g. DX 205 SYDNEY.

Copies of Australian Document Exchange listings are held by the Senior Examining Officers. The method of address for DX box holders is, e.g:

Messrs Backhaus & Agerich

Notice of Caveat

The following applies to Torrens Title land and Water Access Licences.

A separate Notice of Caveat form 10-0220 is sent to all registered proprietors of the estate or interest affected by the caveat. The form is prepared in the Offline Section following registration of the caveat.

Notice of Registration

The following applies to Torrens Title land and Water Access Licences.

A Notice of Registration form 10-0170 is forwarded to the lodging party where:

  • the certificate of title was not required or was produced or no deliverable original dealing is being returned to the lodging or producing party

The form is automatically generated in ITS where a certificate of title is not issued.

Registered Post

Registered Post is used for the return of certificates of title, Water Access Licence certificates, and other documents lodged by a party who does not have a physical NSW LRS document Collection Box, except where a DX or Post Office Box is supplied. Certificates of title, Water Access Licence certificates, and other documents are sent through ordinary post where a PO Box is supplied.

Take the following action:

  • an extra postage fee is not payable
  • enter the lodging party box No. (1W or the virtual box No.) Enter the full postal address (ITS prints out address labels based on the information entered) and
  • proceed with registration in the usual manner.

Note: A virtual delivery box is given to an account customer where no physical delivery box has been allocated.

Staff processing information

Forms of address

In addressing Notice of Registration cards and other correspondence use the following forms of address:


Practising under their own name are addressed 'Mr.', 'Miss', 'Mrs.', or 'Ms.'.  A firm of solicitors, Law Stationers or Conveyancing Agents is addressed 'Messrs.', e.g. 'Messrs. Galloway & Co.'.


Are addressed to an official of the company, e.g. 'The Manager' or 'The Secretary', even if the company contains personal names.


  • Westpac Banking Corporation: The Chief Security Officer
  • State Bank of New South Wales Limited: The Solicitor
  • National Australia Bank Limited: The General Manager
  • all other banks are addressed to 'The Manager'

Finance companies

For example Avco Financial Services Ltd., are addressed to 'The Secretary'.

General public

Are addressed as 'Mr.', 'Miss', 'Mrs.', or 'Ms.'.  If the gender or marital status is not clear, use 'M/s.' or 'Mr/s.'.

NSW LRS document Collection Boxes

The following applies to Torrens Title land and Water Access Licences.

Computer certificates of title are directed for delivery or other action by entering the following Delivery codes into ITS:

1W    the lodging party does not have an NSW LRS document Collection Box. The document will be delivered by:

  • Registered Post
  • ordinary post where the address is a Post Office Box or
  • DX.

The name and address must be entered in ITS.

3S    the certificate of title is held in the Multiple Entitlement Press. The details may be modified in ITS as required.

20S etc    the document is held in the Document Collection box for collection in Document Collection Section. The NSW LRS document Collection Box number is generated when the customer account number is entered in ITS.

Documents, other than computer certificates of title certificates, are directed for delivery or other action by writing in pencil the dealing number, Delivery code, and other details as required on the bottom of the back page of the document.


  • the NSW LRS document Collection Box number must be used where available, except where Registered Post is requested in writing. The authority must be filmed with the dealing.
  • the NSW LRS document Collection Box number must appear on every dealing accepted for lodgment.